Frequently Asked Questions (FAQ)

Please ensure that your password has:

On the 'Login' screen, click or tap the green 'Forgot your password?' button at the bottom of the screen.

Follow the provided prompts and you should receive an e-mail from NCCTRC eLearning, with a link to help you change your password. Be sure to check your junk/spam folder in your e-mail. 

Alternatively, contact NCCTRC eLearning support by visiting the Contact and Support page. 

Two-Factor Authentication (2FA) is an optional layer of security to provide additional protection to your NCCTRC eLearning account.

While 2FA is optional, it is strongly recommended to use. 

To activate 2FA: 

1. After logging into NCCTRC eLearning and arriving to the 'Start' page, hover your mouse over the 'My Profile' tab in the top-right hand corner, then click or tap 'Account' in the dropdown menu. 
   
   
2. You will now be on the 'My Account' page and you should see a 'Manage 2FA settings' link under 'Account Security'. Click this link. 
   
   
3. The '2FA manage page' will appear. Where it says 'MOBILE APP AUTHENTICATOR', click on the 'Set up' link beside it. 
   
   
4. A screen with instructions will appear. You will need to download an authenticator app on your smart phone, such as Google Authenticator, which is available at no cost, and install it onto your phone. 
   
   
5. Once you have downloaded and installed the Google Authenticator app onto your phone, you can use your phone's camera to scan the QR code on screen, which will allow you to open the Google Authenticator app. 
   
   
6. In the Google Authenticator app, you will see a six digit code, which you can type on your computer via the 2FA instructions page. You will have 30 seconds to use this code. 
   
   
7. After entering the code, you will proceed automatically to a 'Mobile app setup completed' page, which will have a 16-digit backup code on screen. Please take a photo, screenshot and/or write down the code as reference. 

2FA will now be activated in your NCCTRC eLearning account. You may receive an e-mail from NCCTRC eLearning asking you to verify your e-mail. If you receive this, click the provided link to verify your e-mail. 

The next time you log into NCCTRC eLearning, you will be prompted with a 2FA option. Select the mobile phone app option, then using your phone, open the Google Authenticator app and you should see a six digit code on your phone. Type that six digit code from your phone onto the web page that you're on to log into NCCTRC eLearning. 

Please visit the Contact and Support page if you have concerns, questions and/or need assistance with arranging 2FA with your NCCTRC eLearning account.

NCCTRC eLearning has two types of courses, public and private.

To enrol into a public course:

1. After logging into NCCTRC eLearning and arriving onto the 'Start' page, click or tap the 'Courses' button at the top of the page.
   
   
2. On the 'Courses' page, you will see courses that are publicly available to enrol into. You should see a green 'Enrol' button under any available course(s), click or tap this button to enrol and launch the course. 

All pages for every course must be 'completed' in order for the participant to be eligible to finish the course and download their Certificate of Completion.

NCCTRC eLearning administration do not have access to MyLearning, the Learning Management System (LMS) used by the Northern Territory Government. 

If you are an NTG employee and are having technique difficulties with MyLearning, you can contact their support team via:

Phone: 08 8922 7022
E-Mail: AGSeLearning.DCDD@nt.gov.au

NTG employees who are experiencing technical difficulties with NTG hardware, software etc. must contact NTG Helpdesk (also known as the NTG ICT Service Centre) via: 

Phone: 08 8924 4355 or 1800 000 254
E-Mail: Service.Centre@nt.gov.au